At cricex, your personal data belongs to you. This Privacy Policy explains in plain terms exactly what information we collect from Pakistani players, how we use it, who we share it with, and the rights you hold over your data at every stage of your cricex account lifecycle.
Six core privacy commitments that govern how cricex handles the personal data of every registered player, from Karachi to Islamabad and everywhere in between.
All data transmitted between your device and the cricex platform is protected by 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal information are never transmitted in plain text. This applies to every cricex session, on every device and network.
cricex does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or any commercial entity outside of those required to operate the platform. Your data serves your gaming experience — it is not a product that cricex monetises.
cricex collects only the personal data that is genuinely necessary to provide gaming services, comply with licensing obligations, and prevent fraud. We do not collect data speculatively. If a piece of information is not needed to serve you, cricex does not ask for it.
All personal data held by cricex is stored on secured servers with strict access controls. KYC documents including CNIC copies and passport scans are stored in an isolated, access-restricted environment. Only authorised compliance personnel can access identity documents, and only when required.
You have the right to access, correct, export, and request deletion of your personal data held by cricex. These rights are not buried in process — you can exercise them by contacting the cricex support team directly. Most requests are fulfilled within 30 days of verified submission.
cricex marketing communications — SMS updates, promotional emails about PSL betting offers, bonus alerts — are opt-in by default for new accounts. You can withdraw marketing consent at any time from within your cricex account settings or by contacting support, with effect from the date of your request.
This Privacy Policy ("Policy") describes how cricex ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "User", "Player") who visit, register with, or use the cricex online gaming platform accessible at cricex.vu and any associated mobile applications or subdomains.
cricex is an internationally licensed online gaming operator whose primary market is Pakistan. We serve players across Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and all other Pakistani cities, and we take our obligations as a data controller seriously under the legal frameworks applicable to our licensing jurisdiction.
This Policy is intended to be read in conjunction with the cricex Terms & Conditions. By creating a cricex account or using any feature of the platform, you acknowledge that you have read and understood this Privacy Policy. If you have questions about how your data is handled, please contact us via the details in Clause 15.
This Policy was last updated in January 2026. We will notify registered cricex users of any material changes via in-platform notification or SMS to their registered mobile number before any changes take effect.
cricex operates as the data controller in respect of personal data collected from users of the cricex platform. As data controller, cricex determines the purposes for which personal data is collected and the means by which it is processed.
cricex operates under an international gaming licence and is subject to the data protection requirements imposed by that licensing authority as a condition of licence maintenance. Our data protection practices are reviewed periodically in conjunction with our licensing compliance obligations.
For all privacy-related enquiries, including data access requests, correction requests, and complaints, the designated contact point is the cricex Data Protection team, reachable via the support channels described in Clause 15.
cricex collects personal data through several means — directly when you provide it during registration and account use, automatically as you interact with the platform, and from third parties in limited circumstances. The categories of data we collect are described below:
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, passport number (where applicable) | Registration & KYC submission |
| Contact Data | Pakistani mobile number (03xx format), email address (if provided) | Registration form |
| Financial Data | JazzCash/EasyPaisa account details, HBL/UBL account numbers, USDT wallet addresses, transaction records | Deposit & withdrawal processes |
| Technical Data | IP address, device type, operating system, browser type, screen resolution, session duration | Automatic platform logging |
| Gaming Activity | Betting history, game sessions, wagering amounts, win/loss records, bonus usage | Platform activity recording |
| KYC Documents | CNIC scan (front & back), passport scan, selfie verification (where required) | KYC verification portal |
| Communication Data | Live chat transcripts, support ticket contents, SMS OTP records | Customer support interactions |
| Preferences | Marketing consent status, responsible gaming tool settings, language preferences | Account settings & platform use |
cricex does not collect sensitive personal data such as racial origin, political opinions, religious beliefs, or health data except where directly relevant to a responsible gaming assessment — and even then, only with your explicit consent and handled under heightened security controls.
cricex uses the personal data it collects for the following purposes. In each case, the applicable legal basis under Clause 5 is noted in parentheses:
cricex processes your personal data only where a valid legal basis exists. The primary legal bases on which cricex relies are:
cricex shares personal data with third parties only in the limited circumstances described below. We do not sell your data to any party for commercial purposes.
cricex will never share your data with unaffiliated commercial third parties, advertisers, or data brokers. We do not participate in data-sharing arrangements that are not strictly necessary to deliver our services or meet our legal obligations.
cricex uses cookies and similar tracking technologies to provide platform functionality, remember your preferences, analyse usage patterns, and maintain session security. The categories of cookies deployed on the cricex platform are as follows:
You may manage cookie preferences through your browser settings. Note that disabling certain cookies may impair your ability to use specific features of the cricex platform. Where applicable law requires consent before deploying non-essential cookies, cricex will request your consent before setting such cookies.
cricex retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law or licensing obligation. The key retention periods applied by cricex are:
When data is no longer required for any of the above purposes, it is securely deleted or anonymised in accordance with cricex's data destruction policy.
cricex operates as an internationally licensed gaming platform. This means that personal data collected from Pakistani players may be processed or stored on servers located in jurisdictions outside Pakistan. Where such international transfers occur, cricex takes steps to ensure that your data receives an adequate level of protection, including:
If you would like information about the specific safeguards in place for data transfers associated with your cricex account, please contact the cricex Data Protection team using the contact information in Clause 15.
As a cricex user, you hold the following rights in relation to the personal data we hold about you. These rights may be exercised by contacting the cricex support team via live chat or at the email address listed in Clause 15:
To exercise any of the above rights, you will be required to verify your identity before cricex can action your request, to protect against fraudulent data access requests. Verification typically involves confirming your registered mobile number and providing a copy of your CNIC.
cricex is strictly an adult gaming platform. The Platform is not intended for use by individuals under the age of 21 years, and cricex does not knowingly collect personal data from anyone under that age.
Age verification is enforced through the KYC process, which requires submission of a CNIC or passport confirming the account holder's date of birth. Where cricex identifies or is informed that a user is under 21 years of age, the associated account will be closed immediately, any winnings will be forfeited, and all personal data associated with the account will be deleted from cricex systems, except where retention is required by law or licensing obligation.
If you are a parent or guardian and believe that a minor has created a cricex account using false age information, please contact us immediately via live chat or at the support email in Clause 15. We will investigate and close the account promptly.
cricex employs a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
Notwithstanding the above measures, no system is entirely immune to security risks. In the event of a data breach that materially affects your personal data, cricex will notify you and the relevant authorities in accordance with our obligations.
The cricex platform may contain references to the websites or services of third parties, including game providers, payment processors, and responsible gaming organisations. This Privacy Policy applies only to data processed by cricex in connection with your use of the cricex platform.
If you navigate to a third-party website from a cricex-hosted page, that website operates under its own privacy policy, which cricex has no control over and no responsibility for. We encourage you to review the privacy practices of any third-party service you access in connection with your cricex account, particularly the privacy policies of JazzCash, EasyPaisa, and any bank you use for transactions.
cricex reserves the right to update or modify this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we process your personal data or the rights available to you — we will provide advance notice via:
Non-material changes (such as formatting improvements, clarifications that do not alter data processing practices, or updates to contact details) may be made without advance notice. The "Last Updated" date at the top of this document will reflect the most recent revision. Your continued use of cricex following a policy update constitutes acceptance of the revised terms.
For all privacy-related queries, data rights requests, or complaints regarding how cricex handles your personal data, please contact us through the following channels:
If you are not satisfied with cricex's response to a privacy complaint, you have the right to escalate your complaint to the relevant supervisory authority for data protection matters under our licensing jurisdiction. The cricex support team can provide information about the appropriate authority upon request.
All data rights requests must be accompanied by identity verification to protect your account against fraudulent access requests. Verification is typically completed within 1–2 business days before your substantive request is processed. Total response time for subject access requests does not exceed 30 days from the date of successful identity verification.
Bank-grade encryption, no data selling, and full transparency — that's the cricex privacy standard every Pakistani player deserves.